Guide · updated 2026-09-28
What is an AI receptionist?
A plain explanation of what answers when you forward your business line to one, how the call goes, and what you get afterward.
In one sentence
An AI receptionist is software that answers your business phone with a natural voice, has a real back-and-forth conversation with the caller, and turns it into a booking, a message, or a callback for you.
How a call goes
- Your phone rings. You do not pick up, so it forwards to Sofia after a few rings.
- She answers as your company: "Thanks for calling Ace Plumbing, this is Sofia. What's going on?"
- She asks what you would ask. Name, best number, what is wrong, how urgent. If she cannot make out a detail after two tries she says she will confirm it on the callback and moves on.
- If it is an emergency, gas, fire, someone hurt, she sends them to 911 and alerts you immediately.
- She books the job on your calendar if you allow that, or holds the details for you to confirm.
- Seconds after the hang-up you get a text with the details. The recording and a summary land in your dashboard.
What she knows about your business
Whatever you tell her, in plain English: services, service area, hours, what to say about pricing, who to page after hours. You change it from your phone and it is live in a minute. She learns your regulars by number.
What she will not do
- Make up a price or promise a time you did not approve.
- Call anyone who did not call you first or say yes to a text.
- Keep contacting someone who said stop.
- Pretend to be a person if asked.
Who it is for
Anyone whose phone rings while their hands are busy. Plumbers, HVAC, electricians, roofers, cleaning companies, garage door and appliance repair, towing, locksmiths, restoration crews. See the trade pages: Plumbers · HVAC Contractors · Electricians · Roofers · Cleaning Services · Pest Control · Locksmiths · Towing Companies · Water Damage Restoration · Garage Door Repair.
Common questions
Does an AI receptionist sound like a robot?
Not anymore. Sofia uses a natural voice and talks like a person at a front desk. Call (833) 349-0911 and judge for yourself.
Can it book appointments?
Yes. Sofia can put the job on your calendar, or hold the details for you to confirm by text. You choose.
What if the caller speaks Spanish?
Sofia switches to Spanish on the call and, with the Spanish add-on, texts the customer in Spanish too.
How long does setup take?
About ten minutes. Sign up, answer six questions, call your new number to hear her, then dial one code on your phone to forward calls.
Hear her before you decide
Call (833) 349-0911 and pretend you are a customer. Then start the free 30 days with your own company name on the line. $39 a month after, keep your number.